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Leaders say Companies are Customer-Centric, Customers Disagree

This is the sixth in a series of posts that links to a video series about customer culture. The videos all feature Dr. Linden Brown, chairman and co-founder of MarketCulture Strategies, Inc. Linden, along with his son Chris, CEO of MarketCulture, literally wrote the book on customer culture: The Customer Culture Imperative.

In this week’s short video (2:15),, Linden discusses the gap between the percentage of leaders who feel their companies are customer-centric and the percentage of customers who agree.

Enjoy the video!

– R. Davis

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