Leading Indicators of an Effective Culture Transformation

A customer-centric culture is a system of shared values and behaviors that focus employees' activity on improving the customer experience in order to win, serve, and retain customers. Everyone knows that embedding customer obsession into an organization's culture matters. Ninety-seven percent of respondents to a Forrester survey said that their company talks about the importance of customer experience to employees and other stakeholders at least some of the time. The problems for customer experience (CX) pros arise when they have to make the case for fostering customer centricity over other, more quantifiable initiatives.

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ViewForward Business Advisors

We leverage the proprietary MarketCulture® framework to unlock the value of customer centricity as an enterprise-wide capability to deliver superior business performance.

ViewForward Business Advisors, LLC is based in the Dallas-Fort Worth Metroplex and we serve clients throughout Texas and nationwide.

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ViewForward Business Advisors, LLC
950 E. State Highway 114, Suite 160
Southlake, TX 76092
P: (817) 601-0867
contactus@viewforwardadvisors.com

View Forward Business Advisors, LLC

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